Reporting Issues to AppZero

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March 3, 2009 - 11:35am

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Joined: 03/03/2009

If you encounter any errors or problems with the AppZero product, please post a reply in this topic with the following information:

• The operating system (including service pack level, etc.) the VAA was created on.

• The operating system (including service pack level, etc.) the VAA was running on.

• Is any antivirus software being used? If so, what are you using?

• Are you running on a virtual machine or on a physical machine?

• Are you on a remote session (RDP, Terminal Services)?

• How was the VAA created (MSI Install, Command line appzcreate, VAA Creator GUI, Install Into)?

• What is the application in the VAA?

• Does the VAA include Windows Services? Does it have any dependent services?

• Does it use any shared VAAs?

• What actions were taken before the issue was encountered (be as detailed and specific as possible).

• Error message(s) that appeared.

• Were any error logs created? Please refer to the User Guide for the location(s) of the AppZero event logs. Please include any pertinent information that may appear in those logs.

Thank you for helping us improve the AppZero product!